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By agreeing to the following terms and conditions (“Terms and Conditions”), you agree and acknowledge that:
1. You will pay any Assessment fees (“Assessment Fees”) payable to Sterling Migration (“Sterling Migration”)
for each Assessment you book per Sterling Migration’s Payment Policy or as otherwise directed by Sterling
Migration’s website, regardless of the amount payable and if extra changes are later applied to such
Assessment Fees.
2. All Assessment Fees must be paid in full to Sterling Migration via its secured website before Assessments
(“Assessments” or “Appointments”) are scheduled or taking place.
3. Sterling Migration reserves the right to refrain from attending an Appointment if payment has not been
made or successfully approved/confirmed by the due date.
4. All Assessment Fees are calculated based on Sterling Migration’s Fee Structure and may, from time to time,
be altered.
5. Sterling Migration reserves the right to make changes to Assessment Fees without prior notice, in which
case future bookings may be subject to different pricing.
6. Should any of the changes mentioned above/alterations take place, Sterling Migration will update its
website and whenever you book an Appointment, Assessment Fees covering such Assessment will be
calculated and charged as per the information available on Sterling Migration’s website at the time of the
booking (i.e. updated information).
7. Assessment Fees are pre-established financial outlays that are non-negotiable.
8. Any amounts displayed on Sterling Migration’s website include GST or VAT, whenever applicable.
9. Any amounts displayed on Sterling Migration’s website do not include other surcharges that might apply to
the transaction depending on your preferred payment method.
10. Sterling Migration’s website may provide you with one (or more) payment options/methods, and by
selecting a particular payment option/method, you agree to be bound by any terms and conditions
established by the provider of such option/method.
11. All Assessment fees payable are redeemable against the final instalment of Sterling Migration Fees to
manage the potential future emigration case if started within 12 weeks of the Assessment being completed.
12. For the avoidance of doubt, assessment fees are only deductible from the third and final instalment of cases
that are started within 12 weeks of the Assessment being completed.
13. Assessments are subject to Sterling Migration’s availability and, accordingly, are subject to change.
14. Sterling Migration reserves the right to cancel or reschedule your Assessment at any given time from the
moment you book it.
15. Should you, for any reason, be unable to provide the information requested by Sterling Migration within
three months of the payment date. Sterling Migration will close your file without further notice.
16. Failure to comply with item 13 will result in refunds not being granted by Sterling Migration if requested.
17. Should you, for any reason, be required to cancel your Assessment, you will only be entitled to a refund
upon sending Sterling Migration a formal request (via email) provided that you meet with Sterling
Migration’s Refund Policy (as outlined in items 16 to 24 of these Terms and Conditions).
18. Should, for any reason, Sterling Migration be required to cancel or reschedule your Assessment, you will
only be entitled to a refund upon sending Sterling Migration a formal request (via email).
19. Sterling Migration will individually assess any refund requests and/or claims you make.
20. Sterling Migration reserves the right not to issue refunds if you fail to comply with any of the provisions set
under these Terms and Conditions.
21. Sterling Migration will make all reasonable efforts to provide you with a full refund of the Assessment Fees
paid should your Assessment be cancelled and a request for such refund be sent to Sterling Migration
per items 13 to 16.
22. All refunds will be processed within three (3) business days following Sterling Migration’s approval of your
request/claim for a refund.
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23. Any refunds given to you will include GST in Australia (i.e., GST is also refundable) or VAT in the UK.
Alternatively, any other fees or surcharges you pay to third parties and payment providers (such as
banks/financial or PayPal) are non-refundable.
24. No refunds will be made available after your Assessment has taken place, regardless of the outcome.
25. It is at Sterling Migration’s discretion if a telephone consultation be required after the written Assessment
has been received.
26. In accordance with item 23, not completing a phone call will not be subject to discounts, refunds, credit or
transfer of dates or times under any circumstances. The same applies in case you are late with your
Assessment.
27. Upon completing the online booking, your Assessment will be temporarily scheduled for a period of five (5)
working days – after which it will be automatically cancelled, should you fail to make the corresponding
payment or should Sterling Migration be unable to confirm your payment within this twenty-four (24) hour
grace period. As a result, should Sterling Migration be unable to verify your payment in time, your
Assessment will be automatically cancelled and you will have to reschedule it, subject to new availability.
28. Upon receiving and successfully confirming your payment, Sterling Migration will issue a confirmation of
your Assessment via email and send a request for information.
29. Sterling Migration shall be held free of any liability arising from any funds lost as a result of payment issues,
changes to Assessment (without any limitation) and no other claims for compensation or expense
reimbursements by you shall be admissible and/or enforceable upon Sterling Migration.
30. You will be required to accept any changes to Sterling Migration’s fee structure and to pay any differences
to cover discrepancies whenever applicable and/or as otherwise directed by Sterling Migration. Please note
that future changes to Sterling Migration’s fee structure will not affect you once you have paid for your
Assessment unless these changes relate to subsequent assessments which are to be charged and/or treated
as new instructions.
31. In the interest of all parties, Sterling Migration reserves the right to terminate any Assessment and to stop
assisting any person (or persons) whose behaviour or demeanour is, in Sterling Migration’s view, deemed
to be unacceptable.
32. Should Sterling Migration exercise any of the actions outlined in item 29, you shall not be entitled to any
discounts, reimbursements and/or refunds of monies paid to Sterling Migration in connection to
Assessments and any form of credit and/or transfer of Assessment.
33. Throughout your Assessment, Sterling Migration will ask a series of questions online relating but not limited
to, your family, educational and employment background, visa history in Australia and objectives in and
outside Australia. You hereby agree to provide Sterling Migration’s representatives with accurate and
updated information at all times.
34. Any migration plans, strategies and or advice given to you by Sterling Migration is solely based upon the
information you have provided (or will provide) them with before, during or after your Assessment. As a
result, you are responsible for ensuring the accuracy of such information.
35. Should you fail to provide Sterling Migration and/or its representatives with any information requested or
provide wrong or inaccurate information, the migration plans, strategies and/or advices given to you by
Sterling Migration and its representatives may be compromised. As a result, you shall not be entitled to any
form of compensation from Sterling Migration for any losses and/or damage you endure as a result of any
misrepresentation, misleading or deceptive conduct from your behalf or as a result of your failure to comply
with items 37 and 38.
36. Sterling Migration offers no guarantee with respect to your compliance with eligibility requirements nor to
the approval of visa applications and/or any other processes explained and/or recommended to you
throughout your Assessment. Similarly, no reassurances are made in any of these regards.
37. As part of Sterling Migrations fiduciary duties to act in your best interest and in accordance with the law,
Sterling Migration will keep all of your personal information private and will not disclose it to any
unauthorised third parties.
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38. For the purposes of items 37 to 43, Assessments may relate to any services provided by Sterling Migration,
including but not limited to those in association with migration and/or skills assessment matters.
39. Sterling Migration may, on certain occasions, give clients entitlements to free-of-charge Assessments.
Sterling Migration does, however, reserve the right to alter its Policies and to remove entitlement rights
from any future bookings without further notice. However, please note that any entitlements you obtain
at the time of your booking (as per item 26) will be honoured by Sterling Migration. In contrast, any
entitlements that are not attached to your booking (either because they have been removed from Sterling
Migration’s Booking Policies or are no longer applicable to the circumstances of your booking) will not.
40. Sterling Migration normal hourly rate is £350+vat. For the assessment service we charge a reduced rate of
£96 for an individual and £145 for a couple.
41. You acknowledge that the above Terms and Conditions are fair, equitable and enforceable.
42. Should, for any reason of law, any of the items/provisions set out under these Terms and Conditions be
deemed invalid and void in a court of law or be in contradiction to another item/provision, the remaining
items/provisions shall be still enforceable upon both parties, in line with this agreement itself.
43. These Terms and Conditions are under and governed by English Law, and all parties shall submit to the
jurisdiction of the English Courts.
44. Once agreed upon, these Terms and Conditions become a legally binding document that may be exercised
in counterparts to ensure the enforcement of the provisions thereof. As such, any breaches to the above
items shall be treated as a breach of contractual arrangement.
45. You have fully read and understood the above Terms and Conditions, and you irrevocably agree to abide by
them indefinitely.