The Customer Service Manager’s Guide For Emigrating to Australia
Welcome to our guide on the Australian skills assessment process for a Customer Service Manager. Before we examine the skills required to be recognised as a Customer Service Manager it may be helpful to explain that the skills assessment is the first step of the emigration process. The skills Assessment of a Customer Service Manager determines their eligibility to emigrate and the visa options available. Ultimately, it will affect their employment opportunities once they are in Australia.
While we appreciate that each case is unique, we always strive to secure the best possible outcome from the Skills Assessing Authorities in Australia. Experience has proven that a positive accreditation result is an essential first step to a successful case.
Australia’s top employers and recruiters are increasingly turning to the UK for highly skilled workers to meet the demand in key professions.
Securing Employment in Australia
Sterling Migration works closely with many of Australia’s leading employers, connecting them with international candidates who possess the specific skills these Australian companies require.
To secure a job offer from a reputable Australian employer, candidates must first complete their skills accreditation, receive an invitation to emigrate from the government and be able to provide a potential start date.
Leading recruiters across Australia trust Sterling Migration to endorse and introduce only the best candidates who have been assessed and are ready to emigrate. We are always delighted when we can recommend a client for a role that we believe will be their ideal fit.
Ensuring Customer Service Managers Are In High Demand
Every skilled migrant wants to know that they will be able to secure the best role that matches their personal requirements quickly and easily in Australia. The Australian emigration system ensures that they can.
Each year, State Governments and the two territorial Governments report to the federal government on their local demand for Customer Service Managers and if they need to bring any in from overseas to fill potential shortage skills gaps. The report will provide the precise number of overseas a Customer Service Managers required in the region during the coming year to fill any potential skills gap.
The Skills in demand are placed on priority lists. These lists range from those skills in high demand across the entire country to those skills with only limited demand within rural areas. Depending on the list a skill is on will determine which visa(s) are available to people within that profession.
Curently, Customer Service Managers are on the STSOL skills shortage list. Being on the STSOL list means a Customer Service Manager may qualify for the following visa streams:
190, 407, 491 (S/T), TSS (S), 494 Visa streams.
Skills and Experience Required To Be a Customer Service Manager
Before a Customer Service Manager can apply to emigrate as a skilled worker to Australia, their qualification, skills, and experience must be independently verified via a rigorous accreditation process. The process ensures all Customer Service Managers invited to emigrate can do their job to the required Australian standards.
1. Defining the job title a Customer Service Manager:
The profession “a Customer Service Manager” can mean something slightly different in Australia to what is referred to overseas. In “official emigration terms”, this profession is aligned within the occupation category “Customer Service Manager” and is uniquely identified by the code 149212. This registry system that has been in place since 2006 and has proven to work well for Australia.
2. Key Requirements for a Customer Service Manager:
For a Customer Service Manager to be deemed experienced to the Australian standard, here are the essential skills, tasks, duties and responsibilities they must be familiar with:
General Duties:
Quality control and inspections
Customer service
Material transportation
Records
documentation
reports and research
Sales and marketing
Business operations and financial activities
Core Specialist Responsibilities:
Load and transport materials
Prepare or manage compliance documentation
Conduct financial transactions or processes
Administer insurance or compensation programs
Conduct sales and marketing activities
Develop and distribute marketing material
Provide customer service and communicate information
Verify and maintain financial records
Manage services
staff or activities
Inspect items for damage or defects
Estimate costs of goods or services
Specific Tasks Associated with the Role:
Prepare documentation for contracts
transactions or regulatory compliance
Refer customers to appropriate staff
Maintain financial or account records
Review customer insurance information
Provide notifications to customers or patrons
Discuss goods or services information with customers or patrons
Calculate costs of goods or services
Recommend packing or shipping methods
Respond to customer problems or complaints
Direct sales
marketing or customer service activities
Inspect items for damage or defects
Collect deposits
payments or fees
Promote goods
services
or programs
Execute sales or other financial transactions
Coordinate operational activities
3. The Australian eligibility criteria for a Customer Service Manager:
Currently Customer Service Manager’s are listed on the STSOL reflecting the demand for the profession within Australia.
Please note:
Even though Customer Service Manager is on the STSOL shortage skills list, it does not guarantee that there are currently places available under any visa stream. The emigration selection process is a dynamic environment that changes continually as quotas for specific skills are met within each region and economic demands change. We provide an up-to-date report at the time of application to ensure our clients secure the best possible visa for their requirements.
Navigating the Skills Assessment Process
As part of the accreditation process, you will be required to provide:
- Relevant qualifications
- Detailed reports from previous employers
- Registrations and licences
Additional for specific cases:
- Video footage of your work
- Photographs
- Attend an interview
These additional items may incur further costs and will cause delays, so they are best avoided where possible.
Context and Function:
The primary purpose of the assessing authority is to protect their Australian Customer Service Managers from migrants entering Australia and driving down standards or wages.
Therefore, they often look to delay, frustrate, delay or even reject cases preventing accreditations wherever possible with those aims in mind. They are also motivated by the additional fees they may charge when a person is required to resit an assessment.
The result of a candidate’s skills assessment is often a critical factor in their emigration success. It is vital that a Customer Service Manager secures the highest possible skills accreditation possible. To have your own team of experts fighting for you provides a considerable advantage in preparing your case and maximising your credibility.
Points Test For Customer Service Managers
Each candidate applying to emigrate as a Customer Service Manager is assessed against a number of criteria set out by the Australian Department of Home Affairs. The criteria include:
- Age
- Qualifications
- Work Experience
- Partners Skills
- English Language Ability
- Miscellaneous
The candidate is awarded points accordingly. Those Customer Service Managers who achieve the minimum points required will be eligible to enter the Expression of Interest pool. As with all legal processes, there are many ways to gain points and forfeit points, simply by how a case is presented. The Australian Immigration Authorities do not provide any feedback on the quality of a case once it has been presented and have no statutory obligation to do so. Therefore, if a case has an error that could be easily corrected, the candidate will not be asked to correct the mistake.
Expression of Interest
Once candidates complete their skills accreditation successfully and achieve the minimum points required for a Customer Service Manager, they become eligible to enter the “Expression of Interest” pool.
The best analogy is that it is a recruitment process. Entering the Expression of Interest pool is like meeting the minimum requirements set out by the employer to be eligible to apply for a position. There is no guarantee of selection.
This is a competitive environment where Customer Service Managers from across the globe are requesting one of the available visas to emigrate. Australia periodically selects those it deems to best meet its requirements for a Customer Service Manager from the pool of available candidates. Those a Customer Service Managers selected are invited to apply to emigrate.
Candidates who fail to be selected within two years are automatically removed from the pool.
Police and Medical Checks
The final hurdle to overcome is completing the Police and Medical checks. Assuming nothing is discovered that has not been previously disclosed, the visa will usually be issued within a few weeks.
From the date the visa is issued a Customer Service Manager will have one year to enter Australia to activate the visa. It is during that time that it is best to reach out to potential employers and make all the necessary arrangements to begin a new life in Australia.
Once a visa is activated, the Customer Service Manager may leave Australia for a few more months if they require extra time before emigrating permanently.
Find Out More
Emigration law is one of the most complex areas of legislation and is continuously being adapted. By definition, emigrating to Australia is a legal process where the individual must prove their case. The government is not responsible for assisting an applicant in that process. On the contrary, in legal terms, it is the government against whom a Customer Service Manager must fight and win their case and the right to be hired by the best employers in Australia.
Once you have completed your skills assessment and been invited by the Government to emigrate, you will be ready to meet leading employers with vacancies that will fit your requirements perfectly.
To discover more, complete our online assessment form for your complimentary guide and to discuss your options with one of our friendly experts.
